We want you to love your packaging. Here's how returns, refunds and remakes work on bespoke orders.
Because every order is custom-printed and made to your exact specification, our products are generally non-returnable and non-refundable once production has started. This is standard for bespoke packaging. However, we stand firmly behind our quality — see below.
If your order arrives faulty, damaged, or different from the approved proof, we will put it right. Please:
We will remake the affected items free of charge or issue a refund where appropriate.
You may cancel an order before you approve the final proof at no charge. Once proof is approved and production has begun, cancellation may not be possible as materials and print time will already be committed.
All orders are carefully packed. If your delivery is damaged in transit, report it within 48 hours with photos and we will arrange a replacement.
Approved refunds are processed to your original payment method within 5–10 business days.
Our UK team is here to help with any issue. Reach out via our Contact page and we'll respond within 2 hours during business hours.
Questions about this policy? Contact us at info@wowcustomboxes.co.uk or call +44 7782 256871.
